One line for your whole team.Every call accounted for.
CallVend puts your team on shared business numbers — one place for your numbers, your team, and every call they take.
WebWindows
Three things every call needs
Calls reach the right person
Inbound routing sends each call to the team that should take it, with hours, overflow and escalation set once.
Recording, with the notice
Recording, disclosure and the audit trail are handled on every call — including the announcement each market requires.
Numbers your team shares
Local business numbers the whole team answers, and portable in or out without downtime.
Everything a floor needs, on one seat
Outbound and inbound, the coaching tools, and the writeback — without stitching four vendors together.
Built for how your team actually works
The same platform, configured for the shape of your floor rather than a generic template.
Works with the tools you already run
Webhooks and SAML single sign-on (Okta, Microsoft Entra ID) work today. HubSpot and Salesforce contact sync are being built.
Webhooks
AutomationSigned POSTs to your endpoint when an automation rule matches a finished call.
Okta
IdentitySAML 2.0 single sign-on, on every plan.
Microsoft Entra ID
IdentitySAML 2.0 single sign-on, on every plan.
HubSpot
CRMTwo-way contact sync — in build, not yet connectable.
Salesforce
CRMTwo-way contact sync — in build, not yet connectable.
The questions a first look usually ends on
Short answers, checked against what the product does today rather than what it will do.
Recording is handled by the platform rather than by the agent. When a number is provisioned in a market that requires notice before recording, an announcement plays before the conversation on every call on that number — so it does not depend on anyone remembering a script. Consent state is recorded against the call rather than assumed.
Yes. Call records, contacts and transcripts can be exported, and you can request erasure of your data. Neither is a favour you have to negotiate — both are documented operations.
In the region your workspace is created in — US or EU — and it stays there; the choice is permanent, because moving regions would mean migrating stored recordings and transcripts. Media is encrypted in transit, recordings are held in object storage, and retention windows for recordings and transcripts are configurable per workspace.
Both, on the same seat. A number can ring a whole group so an inbound call reaches whoever is free, business hours decide when it rings, and anything outside them goes to voicemail in the same inbox. The same agent places outbound calls without switching tools.
The account holder is identity-checked at signup, including a liveness check. Calling patterns are then reviewed automatically, and suspected abuse can be held rather than discovered in a monthly report. Every privileged action, including access by our own support staff, is written to an append-only audit trail.
Not yet. CRM and helpdesk integrations are on the roadmap and none are available today — the integrations page lists what is planned. Signed outbound webhooks for call and message events do exist, so your own systems can react to what happens on a call.
Your agents are already on the phone. Put them on better calls.
Set up a workspace, add your team, and take your first call the same day.