Privacy policy

This policy explains what CallVend collects, why we collect it, and what you can do about it. CallVend is operated by Grey Expedite Logistics (Private) Limited, Office Number 25/11, Ground Floor, Civil Line Road, Opposite Shifa Medical Center, Station Chowk, Jhang Sadar, Jhang, Punjab, Pakistan. The policy covers this website and the CallVend application. Where you are our customer, you are the controller of the call data you process through the platform and we are the processor acting on your instructions.

What we collect

• Account data — name, work email, company and billing details for the people who administer your account.
• Call data — recordings, transcripts, dispositions, numbers dialed and call metadata generated by your use of the platform.
• Usage data — sign-in events, feature usage and diagnostic logs used to keep the service running and secure.
• Website data — pages visited and referrer, collected in aggregate. We do not run advertising trackers on this site.

Why we collect it

To provide the service you are paying for, to bill you accurately, to detect abuse and fraud, and to meet our legal obligations. We do not sell personal information, and we do not use your call recordings to train models for anyone else.

Where it is stored

Your workspace is created in one data region — United States or European Union — and your call data stays in it. That choice is fixed when the workspace is created and cannot be changed afterwards, because moving regions would mean migrating stored recordings and transcripts. Media is encrypted in transit and recordings are held in object storage. Retention windows for recordings and transcripts are configurable per workspace, within platform limits.

Sub-processors

We use a small number of sub-processors for infrastructure, carrier connectivity, transcription and billing. The current list, with the region each operates in, is available on request and we give 30 days notice before adding a new one.

Data processing agreement

A data processing agreement is available on request for every plan, and is signed as part of the order form for Enterprise. Email us and we will send it.

Your rights

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix anything inaccurate.
• Deletion — ask us to erase your data, subject to legal retention obligations.
• Portability — export your data at any time, without a fee, from the dashboard or the API.
• Objection — object to processing that relies on our legitimate interests.

Text messaging (SMS)

If you give us your mobile number to receive text messages, we use it only to send the messages you asked for — verification codes, account and service alerts and, if you separately agreed to them, promotional messages — as described in our SMS Terms. Reply STOP to any message to opt out, or HELP for help.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

This site sets no cookies of its own — there is no analytics, no advertising and no tracking on it. The application sets a session cookie so you stay signed in, and that is the only cookie involved.

Contact

Write to us and a person will reply: support@greyexpeditelogistics.com, or call +1 301-246-0227. Grey Expedite Logistics (Private) Limited, Office Number 25/11, Ground Floor, Civil Line Road, Opposite Shifa Medical Center, Station Chowk, Jhang Sadar, Jhang, Punjab, Pakistan. If you are in the EU or UK and are not satisfied with our response, you have the right to complain to your local supervisory authority.