The numbers your Monday meeting actually needs
Connect rate, talk time and outcome mix — per agent, per team, per number — with the recording one click away from every row.
Live, not nightly
Dashboards update as calls end. The number on the wall is the number right now.
Every row drills to a call
No metric is a dead end. Click through to the recording and transcript behind it.
Export without asking
CSV, scheduled email, or straight into your warehouse. Your data stays yours.
Replace the dial counter with something useful.
Dial count is the easiest number to fake
Track connect rate, live talk time and conversations per agent instead. They are harder to game and every one is coachable.
Search what was said, not when
Speaker-separated transcripts across the whole floor, searchable by phrase, with the audio cued to the match.
Quality complaints become specifics
MOS, jitter and packet loss recorded per call and per agent, so a bad-audio report resolves to a particular link.
Events, as they happen
Signed webhooks fire for call and message events, so your own systems can react without polling us.
A closer look
Four things worth understanding before you decide.
Boards for the wall and the review
Pre-built boards for outbound, inbound and quality, plus a builder for whatever your floor actually watches.
Every word, searchable
Speaker separation in 30+ languages, phrase search across the floor, and audio cued to the moment.
Audio problems with an address
Per-call MOS, jitter and loss, aggregated by agent and by network so the fix is specific.
Take it all with you
Export call records, contacts and transcripts whenever you want. No export fee and no notice period.
Everything else on the platform
What people ask about analytics & reporting
Connect rate, talk time and the mix of outcomes, broken down per agent, per team and per number. Dial count is deliberately not the headline — it is the easiest number on a phone floor to inflate and the least informative once it is.
Live. The dashboard reflects what is happening on the floor now rather than a batch that ran last night, which is what makes it usable for deciding where to put a supervisor this afternoon.
Every row drills through to the calls that produced it, with the recording one click away where recording is enabled, and transcripts are searchable by what was said rather than only by when it happened.
Yes. Call records, contacts and transcripts export without asking anyone, and signed outbound webhooks fire on call and message events so your own systems can react as things happen. There are no CRM or BI integrations yet — those are on the roadmap, and the integrations page says so plainly.
Your agents are already on the phone. Put them on better calls.
Set up a workspace, add your team, and take your first call the same day.