Acceptable use policy

This policy explains what CallVend may and may not be used for. It is part of our Terms of service and applies to every workspace and every user. CallVend is a product of Grey Expedite Logistics (Private) Limited and DI Tech Solutions, and is operated by Grey Expedite Logistics (Private) Limited, Office Number 25/11, Ground Floor, Civil Line Road, Opposite Shifa Medical Center, Station Chowk, Jhang Sadar, Jhang, Punjab, Pakistan.

What CallVend is for

CallVend is a business phone system for teams. It is built for one-to-one conversations: answering customers who call you, calling back customers and prospects who have asked to hear from you, texting people who have given you their number for that purpose, and working together on a shared business number. Every call is placed or answered by a person.

Calling — not allowed

• Prerecorded or artificial-voice calls, and messages left in a voicemail box without the phone ringing.
• Any tool or script that places calls automatically, without a person starting each one.
• Calling people who have not agreed to hear from you, or numbers on a do-not-call list.
• Debt collection or debt-recovery calling.
• Showing a caller ID you do not own or are not authorised to use (spoofing).

Text messages — not allowed

• Unsolicited text messages, and texting anyone who has not given you consent to text them.
• Using purchased, rented, shared or scraped phone number lists.
• Ignoring an opt-out. A recipient who replies STOP must not be texted again.
• Messages that hide who is sending them, or that link to content the recipient did not expect.

Businesses and content we do not support

• Fraud, phishing, scams, impersonation, or anything illegal where you or the recipient are.
• Harassment, threats, hate speech or abuse.
• Gambling, payday or high-interest lending, debt relief or credit repair, and cryptocurrency or investment solicitation.
• Cannabis, CBD, tobacco or vaping, firearms, and adult content.
• Calling or texting on behalf of another business.

Reselling

You may not resell, sublicense or provide CallVend numbers, minutes or messaging to anyone outside your own organisation, or use CallVend to run a telephone or messaging service for others.

Your responsibilities

• Get, and keep a record of, consent before you text anyone, and honour opt-outs straight away.
• Identify your business in your calls and messages.
• Respect calling hours, do-not-call rules and recording-disclosure rules in every place you call.
• Register your business for business texting (for example US 10DLC) when we ask, with accurate details.
• Keep your account details, including your identity verification, accurate and current.

Emergency calls

CallVend works over the internet and depends on your connection, power and device. Do not rely on CallVend as your only way to reach emergency services.

How we enforce this policy

Every workspace is identity-verified before it can get a phone number, and we monitor traffic for abuse. If we see a breach of this policy we may block calls or messages, suspend a number or a workspace, or close the account, and we may report abuse to our service providers or to the authorities. Where it is safe to do so we contact you first and tell you why.

Reporting abuse

If you received an unwanted call or text from a CallVend number, tell us at support@callvend.com with the number and the time, and we will investigate.