Fewer missed appointments, less phone tag
Reminder campaigns, callback queues that hold a caller’s place, and recordings retained under a policy you set per clinic.
What usually goes wrong
No-shows are the largest cost
An unconfirmed appointment is a wasted slot. Reminder calls work, but only if somebody makes them all.
Reception cannot hold the line
Callers give up rather than wait, then try again at the same busy hour, and the queue never clears.
Data rules are strict
Where recordings live, how long they stay and who can hear them are decisions that need to be explicit.
See how healthcare teams run CallVend.
Reminders that confirm or rebook
Automated reminder calls confirm attendance or route the patient straight to someone who can move the slot.
Callback instead of hold
Patients keep their place in the queue and get called back, which removes the 9am pile-up entirely.
Retention set per clinic
Recording, retention and access rules are configured per site and enforced automatically, down to disabling recording.
Who heard what, and when
Audit logs cover every playback and export, so an access question has a definitive answer.
Healthcare: the questions that decide it
In the region the workspace is created in — US or EU — and it stays there. The choice is permanent, because changing it would mean migrating stored recordings and transcripts. Media is encrypted in transit and recordings are held in object storage.
For as long as you set. Retention windows for recordings and transcripts are configurable per workspace, and deletion at the end of the window is the default behaviour rather than a request you have to file.
Yes — access follows roles, including custom roles defined per workspace, and every access to a recording is recorded in the audit trail. CallVend is not a substitute for your own clinical systems; it is the phone layer, with the controls the phone layer should have.
Other cases, and the product behind them
Similar teams
The product
Built for healthcare teams.
Set up a workspace, add your team, and take your first call the same afternoon.