Per seat, per month
Every plan in USD. No annual term, no minimum seats, and nothing to cancel before it renews.
Basic
The essentials to get a small team on the phone.
per month
Includes:
- 5 agent seats
- Unlimited calling
- SMS and MMS
- 1 phone number
- Browser softphone and Windows desktop app
- Shared numbers, contacts and call history
Pro
Adds call recording and room to grow the floor.
per month
Everything in Basic, plus:
- 15 agent seats
- Unlimited calling
- SMS and MMS
- Up to 2 extra phone numbers
- Analytics and coaching signals
Premium
Adds AI transcription and real-time translation.
per month
Everything in Pro, plus:
- 25 agent seats
- Unlimited calling
- SMS and MMS
- Call recording with consent handling
- 300 AI transcription minutes
- 150 real-time translation minutes
- Up to 4 extra phone numbers
Enterprise
Sold by quote, sized to the floor you actually run.
Everything in Premium, plus:
- Seats, numbers and minutes sized to your operation
- Unlimited calling
- SMS and MMS
- AI transcription and real-time translation
- Contract, invoicing and support terms agreed with you
All prices in USD, per user per month. Overage is billed at $0.045 per voice minute on every plan. Applicable taxes and fees added at checkout.
Every plan, line by line
Hover any row label for the detail behind it. Nothing here is hidden until a sales call.
| Features | Basic$40 / user / mo | Most popularPro$60 / user / mo | Premium$100 / user / mo | EnterpriseBy quote |
|---|---|---|---|---|
| Calling | ||||
| Unlimited callingCall as much as you need. Minutes beyond the included allowance are charged per minute. | Included | Included | Included | Included |
| Overage per minuteCharged for minutes beyond the included allowance. | $0.045 | $0.045 | $0.045 | $0.045 |
| Agent seats includedSeats included before the extra-seat rate applies. | 5 | 15 | 25 | Sized with you |
| Phone numbers includedNumbers provisioned with the plan. | 1 | 1 | 1 | Sized with you |
| Extra phone numbersHow many additional numbers the plan may add. | Not included | Up to 2 | Up to 4 | Sized with you |
| Browser softphonePlace and take calls in the browser over WebRTC — no handset, no VPN. | Included | Included | Included | Included |
| Windows desktop appThe same workspace as an installed Windows application. | Included | Included | Included | Included |
| Shared numbers and historyOne number the whole team can answer, with shared contacts and call history. | Included | Included | Included | Included |
| Messaging | ||||
| SMS and MMSSend and receive text and picture messages from your numbers. | Included | Included | Included | Included |
| Recording & AI | ||||
| Call recordingRecording with the consent and announcement handling each market requires. | Not included | Not included | Included | Included |
| AI transcription minutesMinutes of automatic transcription included per month. | Not included | Not included | 300 | Sized with you |
| Real-time translation minutesMinutes of live translation included per month. | Not included | Not included | 150 | Sized with you |
| Admin & security | ||||
| Roles and permissionsBuilt-in roles plus custom roles you define per workspace. | Included | Included | Included | Included |
| Two-factor authenticationTOTP authenticator apps, with single-use backup codes. | Included | Included | Included | Included |
| SSO / SAMLSingle sign-on against any SAML 2.0 identity provider. | Included | Included | Included | Included |
| Audit trailEvery privileged action recorded, with an append-only trail. | Included | Included | Included | Included |
| Identity verificationDocument and liveness checks on the account holder. | Included | Included | Included | Included |
| Fraud monitoringAutomated review of calling patterns, with holds on suspected abuse. | Included | Included | Included | Included |
| Data residencyThe region your call data is stored and processed in. | US / EU | US / EU | US / EU | US / EU |
| Retention controlsSet how long recordings and transcripts are kept before deletion. | Included | Included | Included | Included |
Only what you actually use
Extra voice minutes
$0.045per minuteMinutes beyond your plan allowance, charged only for what you use.
Extra SMS
$0.03per messageOutbound texts beyond what your plan includes.
Extra MMS
$0.08per messagePicture messages beyond what your plan includes.
Extra phone number
$5.00per number / monthAdditional numbers, up to the limit your plan allows.
Extra agent seat
$30.00per seat / monthSeats beyond the number included with your plan.
AI transcription
$0.06per minuteTranscription minutes beyond the included allowance.
Real-time translation
$0.15per minuteLive translation minutes beyond the included allowance.
Before you put a card in
The questions that come up most often on a first call, answered without the sales pass.
It is a cloud phone system. Calls travel over your internet connection rather than a phone line, so there is no hardware to install and nothing to maintain on site. You sign in through a browser or the Windows desktop app, pick a number, and start dialing. Recording, call history and the audit trail are handled on our side automatically.
The browser — Chrome, Edge, Safari and Firefox — and an installable Windows desktop app. The same seat works on both, with shared call history. macOS and mobile apps are on the roadmap and are not available yet.
No. Calls placed and received in CallVend travel over data, not your carrier plan, so no mobile minutes are consumed.
We are focused on Pakistan, India and Bangladesh to begin with. Pricing is in USD, and nothing in the product is locked to those markets — the focus reflects where we are selling and supporting first, not a technical limit.
Yes, and it is one of the more useful things here. A shared number can be answered by anyone on the team, and the call history, contacts and notes behind it are shared too — so whoever picks up next has the context.
You are billed for what you use beyond it, rather than being cut off. Voice overage is $0.045 per minute on every plan. Extra minutes, messages, numbers, seats, transcription and translation each have a published rate on the pricing page.
Porting depends on your current carrier and market, and we run it with you rather than handing you a form. Talk to us with a recent bill from your current provider and we will tell you what is possible before you commit to anything.
A workspace of your own, created as you register — there is no second setup step. You choose a plan when you are ready to put real calls through it, and nothing is charged until you do.
No. Plans are billed monthly and can be cancelled. Enterprise is sold by quote, so its terms are whatever we agree in writing.
Switching is the easy part
Bring your numbers, keep your workflow, and stay reachable the whole way through.
Step-by-step guidance
A written plan for your specific setup before anything moves, with the carrier paperwork prepared for you.
A support line you can actually reach
Email or call us while the port is in flight, and we will tell you where it has got to.
No downtime while numbers transfer
Your existing numbers keep working in parallel until each port completes. Nothing rings out mid-migration.
Put your team on the phone.
Create your workspace and start taking calls on it the same day.