Admissions calls that reach the applicant
Work an applicant list in order of intent, present a local number, and keep every conversation on the applicant record.
What usually goes wrong
Applicants apply everywhere
The institution that gets through first shapes the decision. Enrolment teams are small and the lists are long.
Term-time peaks are brutal
Clearing and enrolment weeks generate call volume that a fixed team cannot absorb without a queue that works.
Records live in the SIS
Notes typed into a phone system nobody else looks at may as well not exist.
See how education teams run CallVend.
Intent-ordered calling lists
Campaigns prioritise applicants by recency and engagement rather than alphabetically.
Peak weeks with a real queue
Ring groups, business hours and voicemail keep the enrolment line answerable at the worst moment of the year.
Notes on the applicant record
Outcomes and recordings write back to the student system through the API, so advisers see the full history.
Coaching for seasonal staff
Whisper and barge get temporary staff productive in days rather than weeks.
Education: the questions that decide it
Plans are billed monthly with no contract, seats beyond the plan are $30.00 per seat per month, and nothing locks you into a term — so a busy intake is a bigger bill for those months rather than a year-long commitment.
Yes. A ring group means the number reaches whoever is free, business hours decide when it rings, and anything outside them goes to voicemail in the same shared inbox — so an applicant calling at eight in the evening is not lost.
Yes, SMS and MMS are included in every plan, with published rates beyond the allowance. Messages are sent by a person from the shared thread; there is no automated campaign sender, and we would rather be clear about that than let you assume one.
Other cases, and the product behind them
Similar teams
The product
Built for education teams.
Set up a workspace, add your team, and take your first call the same afternoon.