Refund policy

This policy explains when you can get a refund for CallVend, a service operated by Grey Expedite Logistics (Private) Limited, Office Number 25/11, Ground Floor, Civil Line Road, Opposite Shifa Medical Center, Station Chowk, Jhang Sadar, Jhang, Punjab, Pakistan.

Who processes your payment

Our orders are processed by Paddle.com, our online reseller and Merchant of Record. Paddle handles payment, invoicing, taxes and refunds. Approved refunds go back to your original payment method through Paddle and usually appear within 5 to 10 business days, depending on your bank.

Subscriptions

• Subscriptions are billed monthly, in advance, per user.
• You can cancel at any time from the Billing screen. Cancellation takes effect at the end of your current billing period: you keep full access until then, and you are not charged again.
• If CallVend is not right for you, you can request a full refund of your first subscription payment within 14 days of that payment.
• Renewal payments are not refundable, except as described under Billing errors below.

Plan changes

• Upgrades take effect immediately, and you pay a prorated amount for the rest of the current period.
• Downgrades are not available mid-period. Cancel, then choose the plan you want when your current period ends.
• Seats added mid-period are prorated. Seats removed take effect at your next renewal and do not produce a refund for the current period.

Usage charges

Calls, text and picture messages, and AI transcription beyond your plan allowance are billed after use. Carriers and providers charge us for them the moment they happen, so usage charges are not refundable, except where they result from a billing error on our side.

Phone numbers

Phone number fees cover the month in which they are charged and are not refundable for that month.

Billing errors

If you were charged twice, charged the wrong amount, or charged after you cancelled, contact us within 60 days of the charge and we will refund the incorrect amount in full.

Service problems

If a significant outage on our side left the service unusable for an extended period, contact us. We review these case by case and may issue a credit or a partial refund.

Your legal rights

Nothing in this policy limits any rights you have under the consumer-protection laws that apply to you.

How to request a refund

Email support@greyexpeditelogistics.com from the address on your account, with your workspace name and the date and amount of the charge, or reply to your Paddle receipt email. We aim to respond within 2 business days. Please contact us before disputing a charge with your bank, because we can almost always resolve it faster directly.