Every call answered, or called back the same day
Queues, business hours, overflow and a callback that holds the caller’s place in line — configured once and working across every number you own.
No caller waits blind
Position in queue and expected wait are announced, and a callback can be taken without losing the slot already earned.
Hours that match reality
Per-queue schedules with holiday overrides and an out-of-hours path that does something useful instead of playing a message.
Overflow with a plan
When a queue breaches its threshold, calls spill to a named backup group, a voicemail box or an AI agent that books the callback.
Turn a missed call into a booked callback.
Hold music is not a strategy
Queued callback keeps the caller’s position and rings them when their turn arrives. Abandon rate falls without adding a single seat.
A number the whole team answers
Point a number at a group and it rings everyone who is available. Whoever picks up has the caller’s history already open.
After hours, still answered
An AI voice agent picks up overflow and out-of-hours calls, answers the common questions, and books a callback straight into an agent’s calendar.
Supervisors see the queue, not a report
Live SLA, longest wait and occupancy per queue, with alerts when a threshold is crossed rather than after the fact.
A closer look
Four things worth understanding before you decide.
Queues that explain themselves
Each queue carries its own hours, SLA target, overflow path and announcement set. Changes are versioned, so a bad edit is one click from being undone.
Hold the place, drop the hold
Callers can hang up and keep their position. When the slot arrives, CallVend rings the caller and the agent together.
Nothing is lost after hours
Calls outside business hours go to voicemail, and land in the same inbox as everything else so the follow-up happens in the morning.
One board for the whole floor
Every queue, every agent state, every call in progress — with listen, whisper and barge one click away.
Everything else on the platform
What people ask about inbound calling
Yes — that is a ring group. The number rings everyone in the group so the call reaches whoever is free, rather than landing on one person’s extension and waiting for them to be at their desk. The same seat that answers it places outbound calls, so nobody needs a second tool.
Business hours are set per number, and anything arriving outside them goes to voicemail in the same shared inbox the team already works from. Nothing is lost in a personal mailbox that only one person can reach.
No. A caller can take a callback that holds their place in the queue and hangs up — the queue keeps the position and calls them back when it comes round. Hold music is the option, not the plan.
Yes, live rather than in a report the next morning: who is waiting, how long they have waited, and who is on a call. Queue alerts flag the situations worth interrupting, which is the point of watching at all.
Your agents are already on the phone. Put them on better calls.
Set up a workspace, add your team, and take your first call the same day.