One platform across every floor and time zone
Central policy, local numbers, and a single view of every queue — with the identity, retention and audit controls that make a rollout signable.
What usually goes wrong
Every site did it differently
Three sites, three phone systems and three definitions of connect rate make consolidated reporting impossible.
Access needs to follow the directory
Manual user management across sites is where access problems begin.
Migration cannot mean downtime
Numbers have to port while the floors keep working. There is no quiet weekend big enough.
See how multi-site teams teams run CallVend.
Policy centrally, numbers locally
Retention, recording and routing policy set once at the org level, with local numbers and hours per site.
Users from your directory
SAML sign-on against your identity provider, with roles and permissions defined per workspace.
Every queue on one board
Supervisors see their own floor; directors see all of them, with the same definitions everywhere.
Ports run in parallel
Existing numbers keep working alongside the new setup until the port completes, site by site.
Multi-site teams: the questions that decide it
Yes, and that is the point: numbers per site, teams per site, and one place where the call history, contacts and reporting live. Enterprise carries 200 seats and up to 20 extra numbers on top of the 5 it includes, and is sold by quote so it is sized to the floor you actually run.
Roles, including custom roles per workspace, decide who reaches which numbers and recordings. SAML 2.0 single sign-on works against your identity provider, two-factor authentication uses TOTP apps with single-use backup codes, and every privileged action lands in an append-only audit trail.
Yes — a queue’s overflow path is part of its configuration, and a ring group can span people in more than one place. Business hours are set per number, so a site that is closed hands its calls to one that is open rather than to voicemail.
Other cases, and the product behind them
Similar teams
The product
Built for multi-site teams teams.
Set up a workspace, add your team, and take your first call the same afternoon.