Sound like a bigger company on the phone
A proper menu, a queue that calls people back, and a shared history so the customer never has to explain twice.
What usually goes wrong
Calls go to whoever is nearest
Without routing, the wrong person answers and the customer gets passed around or promised a callback nobody logs.
Missed calls are lost revenue
An unanswered call at lunchtime is a customer who phones a competitor at ten past.
The owner is the escalation path
Everything difficult reaches one person, usually while they are doing something else.
See how small business teams run CallVend.
A menu you can change yourself
Build the greeting, the options and the hours in the browser. No ticket, no engineer, no waiting.
Nothing rings out
A ring group so someone else picks up, or a voicemail box that lands in the shared inbox.
One history for the business
Every call on a customer, visible to whoever answers, so the recap stops being the first two minutes.
See where the calls go
Which numbers ring, who answers, what was missed and when — without building a report.
Small business: the questions that decide it
Put the business number in a ring group so it reaches whoever is free, set business hours on it, and let anything outside those hours land as voicemail in the shared inbox. The call that used to ring out on one person’s mobile now has three ways to be answered.
No. Calls travel over your internet connection, so the browser and the Windows desktop app are the phone — and they do not consume mobile minutes, because they do not use your carrier plan at all.
Possibly — porting depends on your current carrier and market. Send us a recent bill from your provider and we will tell you what is possible before you commit to anything, rather than handing you a form and hoping.
Other cases, and the product behind them
Similar teams
The product
Built for small business teams.
Set up a workspace, add your team, and take your first call the same afternoon.