One number the whole team can answer
A shared line with a shared history. Anyone on the team can pick up, see what was said last time, and leave a note the next person will actually find.
No more personal extensions
Customers call one number. Whoever is available answers, with the full history already on screen.
Context travels with the call
Notes, recordings and outcomes attach to the contact, not to the agent who happened to take it.
Nobody leaves with the line
When someone changes role, the number and its history stay with the team.
Give your team one line and one shared history.
The customer should not need to know who they spoke to
A shared number puts the whole conversation in front of whoever answers — previous calls, notes, outcomes and open follow-ups.
Internal notes without a second tool
Leave a note on the contact during or after the call. It appears for the next person who picks up, with your name and the time attached.
Presence you can trust
See who is available, on a call or wrapping up before you transfer. Transfers land with the context already loaded.
Permissions that match the org chart
Decide per number who can answer, who can listen back, and who can export. Roles are inherited from your identity provider.
A closer look
Four things worth understanding before you decide.
One place for the team’s calls
Missed calls, voicemails and callbacks sit in a shared list that anyone can claim, with clear ownership once they do.
The whole thread, not the last message
Every call on a contact, in order, with recordings and notes inline. New team members are useful on day one.
Warm transfers that carry context
Speak to the colleague first, hand over with a note attached, and let the customer skip the recap.
Access by role, not by request
Numbers, recordings and exports are governed by role. Define your own roles per workspace, and sign in through your SAML identity provider.
Everything else on the platform
What people ask about shared numbers
The history behind it. Anyone on the team can answer it, and the call history, contacts and notes sit with the number rather than with the person who happened to pick up last time — so whoever takes the next call already knows what was agreed on the previous one.
Nothing walks out with them. The number belongs to the workspace, not to an individual extension, so the line, its history and its contacts stay exactly where they are and the seat is reassigned.
Yes. Access follows roles — the built-in ones plus any custom roles you define for the workspace — so a number, its recordings and its history can be limited to the people who should have them.
Yes. A shared number is not a single line that gets tied up: it can carry several conversations at once, and a second call arriving while an agent is talking does not drop the first.
Your agents are already on the phone. Put them on better calls.
Set up a workspace, add your team, and take your first call the same day.