Fair use policy

Unlimited plans are unlimited for normal business use. This policy explains what that means in practice, so nobody is surprised by a conversation about their account.

What is normal use

A seat used by one person during their working hours, dialing lists your business has a lawful basis to contact. Concurrency is expected to be roughly proportional to your seat count.

What is not

• Sharing one seat between several people on different shifts.
• Automated dialing at a concurrency far beyond your licensed seats.
• Sending traffic through the platform on behalf of a third party without our written agreement.
• Any calling pattern that generates carrier-level complaints or spam labelling across your number pool.

Compliance is yours

We give you the controls — recording disclosure resolved per market and played automatically where notice is required, consent recorded against each call, an append-only audit trail, and configurable retention. Using them correctly for the jurisdictions you dial is your responsibility, and doing so is a condition of using the service.

How we handle a problem

We contact you first. In almost every case an account is fixed by a configuration change. We only suspend without notice where there is an immediate legal or network-integrity risk, and we tell you why the same day.