Contact rates that hold up to an audit
Calls placed from a browser, recorded with the notice each market requires, and a suppression list checked at dial time rather than at import.
What usually goes wrong
Regulators care about the ceiling
A do-not-call list checked after the call is not a control. It has to be checked by the thing placing the call.
Suppression lists go stale
Checking DNC at import means a person who opted out this morning still gets called this afternoon.
Disputes need evidence
When a contact disputes what was said, a timestamped recording ends the conversation. Nothing else does.
See how collections teams run CallVend.
The ceiling is enforced, not reported
Suppression and calling windows are enforced at dial time, so a number that should not be called simply will not connect.
Suppression checked at dial time
Internal and national lists are consulted at the moment of dialing, so an opt-out takes effect immediately.
Pause recording on payment
Recording pauses automatically while card details are read out and resumes afterwards, with the gap logged.
Every attempt on the record
Attempt counts, outcomes, consent events and opt-outs export as a single file your auditor can read unaided.
Collections: the questions that decide it
Yes: the recording, from the Pro plan upwards, plus a transcript on Premium and Enterprise that is searchable by what was said. For a disputed conversation that is the difference between a recollection and a record.
Every privileged action is written to an append-only audit trail, including access by CallVend’s own support staff. Roles control who can reach recordings in the first place, and retention windows decide how long they exist at all.
No. A shared number is answered by whoever is on shift, with the history behind it, so a file does not sit with one agent’s handset — and a second call arriving mid-conversation does not drop the first.
Other cases, and the product behind them
Similar teams
The product
Built for collections teams.
Set up a workspace, add your team, and take your first call the same afternoon.